When We Are Closed

Out of Hours (OOH) services are provided when the surgery is closed in the evening, overnight, weekend, bank holidays and the third Thursday** of each month for those conditions that cannot wait until normal surgery opening.

The out of hours period runs:

  • Monday to Thursday: 18:30 – 08:00
  • Friday:  18:30 - Monday 08:00 

Should you require urgent medical attention during these times please telephone (01443) 404444.  Please have a pen and paper to hand to take down the telephone number of the out of hours service.

On contacting the OOH service a trained call handler will answer your call, with priority of need and proper place of treatment determined by doctors centrally.  You may be asked to visit a primary care centre and transport may be provided for those with access difficulties.  A home visit will only be made if considered necessary by the triage doctor.  Please note that attendance at the out of hours centre is by invitation only. 

Should there be any delay or difficulty in contacting the service and the patient is unconscious, suffering heavy blood loss, severe breathlessness or severe chest pain we suggest you dial 999 and request an ambulance. 

If you are in any doubt whether emergency treatment is appropriate please contact NHS Direct Wales on 0845 4647 for advice.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.


If you have a life threatening medical emergency such as loss of consciousness, severe chest pain, heavy blood loss, severe head injury, severe trauma, severe difficulty breathing or have been involved in a severe road traffic accident, please phone 999.

If you have an urgent medical problem that you feel will require attention before the surgery re-opens, please phone 0300 123 5060. This number should not be used for appointments or prescription requests.

If you require health information or advice please phone NHS direct on 0845 4647.

For information on how to order your repeat prescription please visit www.ashgrovesurgery.com, or you may drop your request slip into the surgery.

Normal surgery opening times are 8.00am to 6.30pm Monday to Friday. Surgeries are no longer open on Saturday mornings.

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